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Time Warner Cable to open multimillion-dollar call center

Staff writer |
Time Warner Cable will build a multimillion-dollar, state-of-the-art call center to expand its Buffalo, N.Y., operations, creating 150 new jobs over the next five years.

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"Time Warner's decision to expand and create 150 new jobs in Buffalo is another vote of confidence in Western New York being a haven for businesses to stay and grow," said Governor Andrew M. Cuomo.

The new call center will serve customers of Time Warner Cable Business Class, the company's division serving small- and medium- sized businesses, as well as large enterprises, with phone, Internet, Ethernet, cable TV and security solutions. This announcement adds to Time Warner Cable's longstanding presence in New York, and in Western New York in particular.

The company employs more than 1,000 people in the Buffalo area, and has more than 10,000 employees across New York State. The new facility will be located at 425 Michigan Avenue, and is expected to open for occupancy by the end of 2013.

"At Time Warner Cable Business Class, we've grown rapidly by combining innovative solutions with world-class, commercial-grade service. Buffalo is a natural choice for our expansion: We have a strong employee team today. There's a terrific local workforce as we add 150 new jobs," said Ken Fitzpatrick, east region president for Time Warner Cable Business Class.


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