Consumers to get $550 million in multistate settlement with Santander Consumer USA
The settlement resolves allegations that Santander violated consumer protection laws by exposing subprime consumers to unnecessarily high levels of risk and knowingly placing these consumers into auto loans with a high probability of default.
Eligible consumers have already been identified and will receive direct notice. In Michigan, 5,925 consumers will receive a $225 relief payment, and a portion of this group will also receive loan forgiveness. No personal or financial information is required from those eligible to receive the direct notice.
The settlement confirmed last month stems from a multistate investigation of Santander’s subprime lending practices.
Under the settlement, Santander is required to provide relief to consumers and factor into its underwriting any future consumer’s ability to pay the loan.
Santander will pay $65 million to the 34 participating states for restitution for certain consumers who defaulted on loans between Jan. 1, 2010 and Dec. 31, 2019.
For those consumers with the lowest quality loans who defaulted and have not had their cars repossessed, they can keep their car and Santander must waive any loan balance, up to a total value of $45 million in loan forgiveness. Santander will also pay up to $2 million for the settlement administrator who will administer restitution claims, and pay an additional $5 million to the states.
The settlement also includes significant consumer relief through loan forgiveness. In all, Santander has agreed to waive the deficiency balances for certain defaulted consumers, with about $433 million in immediate forgiveness of loans still owned by Santander, and additional deficiency waivers of loans that Santander no longer owns but is required to attempt to buy back.
Going forward, Santander cannot extend financing if a consumer has a negative residual income after taking into consideration a list of actual monthly debt obligations. Additionally, the company is required to test all loans that default in the future to see if the consumer, at the time of origination, had a negative income.
The test must include an amount for basic living expenses. If the loan is found to be unaffordable and the consumer defaulted within a certain amount of time, Santander is required to forgive that loan.
Santander is barred from requiring dealers to sell ancillary products, such as vehicle service contracts. It will also implement steps to monitor dealers who engage in income and expense inflation and power booking, and will enact additional documentation requirements for those dealers, with no exceptions.
If Santander has to use a default mortgage or rent payment value, the amount input must reasonably reflect the payment value for the geographic location. Finally, Santander will maintain policies and procedures for deferments, forbearances, modifications and other collection matters that all employees must follow.
Joining Attorney General Nessel in the settlement are the attorneys general of Illinois, Arizona, Arkansas, California, Connecticut, the District of Columbia, Florida, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Virginia, Washington, West Virginia and Wyoming. ■