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Duke Energy restoring power to remaining 26,000 customers

Staff Writer |
Duke Energy crews today focused on the remaining 26,000 customers without power, as of 4:30 p.m., after restoring nearly 1.8 million outages in North Carolina and South Carolina during the past week in the aftermath of Hurricane Florence.

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Duke Energy expects to restore power to 99% of customers whose properties are able to receive power by Sunday at 11:45 p.m.

Almost all of the remaining impacted customers are located in North Carolina'scoastal and inland areas that experienced severe flooding, multiple road closures and significant structural damage.

Meanwhile, the situation remains stable at Duke Energy's L.V. Sutton plant in Wilmington, N.C., where Cape Fear River flooding conditions caused breaches in the cooling lake dam surrounding the cooling lake and caused the company to shut down the 625-megawatt natural gas plant located there.

Estimated power restoration times apply to customers whose homes and businesses did not experience flooding or other damage to their meter box or electrical wiring – both customer-owned – which might prevent electric service restoration due to safety reasons.

For the safety of customers and the public, when a home's electrical service or equipment is damaged or flooded, Duke Energy will either disconnect the service or remove the meter. These steps will allow a customer-hired licensed electrician to safely and more quickly make necessary repairs. Once repairs are complete, an inspection by local officials is required. Duke Energy will reinstall a meter once the property passes the local inspection passes.


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