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Moscow to have 200 English-speaking consultants on metro during 2018 World Cup

Staff Writer |
Special zones with volunteers will be organised at central metro stations and major interchanges with railway terminals for the 2018 FIFA World Cup.

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English-speaking staff will offer help to foreign fans if necessary. About 100 metro staff and more than 100 volunteers who speak English will work at Moscow metro stations during the 2018 World Cup.

They will explain to foreign fans and tourists how to reach the necessary stations and get to the stadiums, and help them choose routes to the main sights in the city.

“These employees will be at metro stations inside the Circle Line (Line 5), and at stations located near the stadiums – Sportivnaya (near Luzhniki) and Spartak (near Spartak Stadium). Volunteers will be posted at designated five-meter areas at information desks.

We will organise these areas at 14 central and major railway interchange stations, as well as stations near stadiums,” said Roman Latypov, first deputy head of the Moscow Metro for strategic development and customer service.

The design of the volunteer desks on the metro is in the works now, he added.

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