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64% of consumers would see a doctor via video

Staff writer |
A survey of U.S. consumers found that 64 percent of Americans are willing to have doctor visits via video telehealth. The nationally projectable survey of 2,019 Americans age 18+ was conducted online by Harris Poll on behalf of American Well in December.

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Consumers perceive video as the best form of telehealth: 63 percent of consumers believe that live video visits are more likely to yield an accurate diagnosis than phone or email alone.

Among smartphone users, this sentiment was higher at 69 percent. These views are corroborated by statistics recorded on American Well's telehealth service, Amwell™, where 94 percent of visits use live video.

Consumers want to select the doctor they see, not be randomly assigned to one; 88 percent prefer to choose a doctor based on the credentials, training, and experience provided in a physician's online profile.

Consumers expect online visits to be cost-savers; 62 percent thought a video visit should cost less than an in-person visit. With in-office visits costing, on average, $82 for first-time patients according to the Healthcare Blue Book, Amwell offers a $49 physician visit – a savings of $33.