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Consumer expectations for mobile services and Internet of Things

Staff writer |
Extensive research carried out by Alcatel-Lucent has revealed that consumers are increasingly looking to service providers to offer them high-definition voice and video calling services over LTE and Wi-Fi.

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In a study of 5,500 smartphone owners in the U.S., the U.K., Japan and Brazil, Alcatel-Lucent also identified how new technologies such as wearables, connected homes and cars, and the Internet of Things will change the way they use services and interact with their mobile devices in the future.

More than 30% of U.S. consumers expect that the ability to experience VoLTE-enabled high-definition voice will lead them to make more or longer calls.

Around half of consumers surveyed in the U.S. and U.K. and 80% of those surveyed in Brazil expect to use video calling more over the next five years.

More than 60% of smartphone consumers in U.S., U.K. and Brazil are interested in using video calls to interact with enterprises.

Between 78% and 97% of all respondents said they will use Wi-Fi calling if offered by their service provider. Addressing areas of poor coverage is the primary motivator in the U.S., the U.K. and Brazil while saving minutes in the voice plan is the main driver in Japan.

More than 60% of U.S., U.K. and Japanese smartphone consumers are willing to pay for machine-triggered communication services, with that percentage rising even higher in Brazil.


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