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Energy bill refunds for more than 1,500 New Yorkers

Staff writer |
An investigation by the Department of Public Service’s Consumer Advocate has resulted in 1,566 utility consumers receiving $950,700 in energy bill refunds from Ambit Energy, following customer complaints filed against the company in New York State.

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The investigation was launched after the Department of Public Service raised concerns over Ambit’s customer disclosure statements and renewal notices, particularly for customers who were moved from a guaranteed-savings plan into a variable rate plan charging significantly more.

As a result of the investigation, Ambit has made major adjustments to customers’ bills in an effort to both resolve concerns raised by the Department and satisfy customers who were charged more after being moved out of the guaranteed-savings plan.

In concluding its investigation, the Department reviewed the company’s response and determined that it had adequately addressed deficiencies and had appropriately adjusted customer rates and bills.

The actual level of refund is dependent on a number of factors, including how long the customer was charged a higher rate.

The Department of Public Service’s Consumer Advocate led the investigation into Ambit’s activities.

First established in 2015, the Consumer Advocate works to ensure consumers receive the utmost protection from energy companies and regulated utilities, and that these companies, as well as third-party service providers, adhere to rules regarding customer services.

Since January, consumers have seen more than $3 million in returned fees as a direct result of investigations conducted by the Office of Consumer Advocate, not including Ambit’s refunds.

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