POST Online Media Lite Edition


Europeans wants faster internet, better sound

Staff writer |
Nearly half (45%) of Europeans households would upgrade their internet subscription or switch supplier for a higher speed broadband, according to the EU-wide survey of how Europeans use the internet.

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"Consumers increasingly care about their internet being fast enough to watch videos, for example. And for those who run businesses from their home, speed is also a competitiveness issue. Consumers now focus on both speed and price when making their choices," said European Commission Vice President Neelie Kroes.

The survey also found that 54% of households limit their national and international mobile phone calls because of concerns about cost. However, the 2013 survey saw an 11% drop (from 60% to 49%) in the numbers concerned about the cost of calls to networks other than their own domestic networks. This is a clear sign that the Commission's efforts to reduce mobile termination rates are having a positive effect for consumers.

Competition has effectively delivered affordable prices, while more attention will be needed to ensure demands for higher speeds are met. Around 40% of users have found it difficult to access online content and applications because of insufficient speed or download capacity.

Of those surveyes, 20% said they sometimes found it difficult to access online content or had apps blocked on mobile phones (up 4 pp on December 2011). This was more likely to occur when trying to watch videos (42%), listen to music (22%), download video content for free (22%), watch live events (20%) or play online games (19%).

Sound quality was a concern. Only 38% users agreed that sound quality is very good on their mobile phones compared with 49% for landline phones and 25% for Internet calls.

Video blocks are the most annoying net neutrality and copyright issue while 34% of adults use VOIP calling services.

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