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Traditional retailers doing excellent job in satisfying customers

Staff writer |
Consumers are changing how they shop for food and beverages. Some shifts benefit traditional "brick-and-mortar" retailers while others benefit online retailers.

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While online and nontraditional grocery shopping options proliferate, Technomic research shows that shoppers, including the 25 percent who already shop for groceries online, rate traditional "brick-and-mortar" retailers significantly higher on a large number of key attributes.

Click to expand the graph.

Bob Goldin, executive vice president of Technomic, notes that, "traditional retailers appear to be doing an excellent job in satisfying their customers, as evidenced by the fact that 61 percent say they enjoy the in-store shopping experience."

Goldin believes this high level of satisfaction may limit the potential for many online retailers. "Brick-and-mortar competition is very formidable," he adds.

Kelly Weikel, Technomic's study director, says "online retailers have a number of consumer appeals, but must overcome several major hurdles before they can optimize their potential, including concerns about freshness and order accuracy."

Technomic's research on online and emerging food retail channels covers over 20 discrete emerging channels and 20 specific companies. The firm will conduct a 30-minute complimentary webinar on December 4, 2014, at 10 a.m. CST to discuss key study findings.


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