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More than $1.3m recovered for consumers in New York from auto dealers and repair shops

Staff Writer |
Governor Andrew M. Cuomo announced more than $1.3 million has been recovered and returned to consumers from auto dealers and repair shops.

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The Department of Motor Vehicles' Vehicle Safety Unit, which is tasked with investigating consumer fraud complaints, made these recoveries last year on behalf of 720 customers across the state. The amount recovered in 2017 is up from nearly $1.1 million in 2016.

"We have zero tolerance for those who use underhanded and unscrupulous business practices to cheat New Yorkers," Governor Cuomo said.

When customers make a complaint, DMV first tries to resolve the problem by discussing it with the customer and the business.

About half of all complaints are resolved directly with consumers having vehicles repaired, getting refunds on faulty repairs, or with dealers buying vehicles back. However, if the problem is not resolved, a DMV inspector further investigates the complaint.

If it is found that a dealer or shop violated laws and/or regulations, DMV can impose fines and suspend or revoke business registrations.

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