POST Online Media Lite Edition


ACM issues warning against online store

Christian Fernsby |
The Netherlands Authority for Consumers and Markets (ACM) has issued a warning against the aggressive sales and debt-collection practices of online store

Article continues below sends consumers unsolicited parcels containing earpods or USB-cables together with payment requests. With these products, they also received an invoice for 14.95 euros. They subsequently received payment reminders, after which the amount was increased by 25 euros, and threatened initiating debt collection procedures.

Faced with payment reminders and final notices, consumers are subsequently put under pressure to pay, even though they had never ordered anything. This is not allowed. Consumers do not need to pay if they did not order anything.

In addition, they are not required to return the products they received. ACM has therefore issued a warning against this company’s practices.

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