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ACT announces development of Louisiana facility that will create 600 direct new jobs

Christian Fernsby |
Advanced Call Center Technologies (ACT) President and CEO Hunter Croft announced that the company is investing $1.5 million to develop a new customer care center in Shreveport that will create 600 direct new jobs.

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Topics: LOUISIANA   

Louisiana Economic Development estimates the project will result in 314 indirect jobs, for a total of more than 900 new jobs in Louisiana’s Northwest region.

ACT is moving into the East Ridge Plaza business center in Shreveport and will renovate the site with infrastructure upgrades, equipment installation and additional parking. Upgrades to the site are underway, with operations scheduled to commence in March 2022.

Philadelphia-based ACT provides multi-channel customer service support, fraud and dispute management, claim processing and other services to a variety of clients, including those in the financial industry. Established in 1997, the company has more than 10,000 employees across the U.S. and beyond. Operating 24/7, the company provides services in eight languages.

Hiring for new positions will begin in February 2022. The company is hiring for all positions, including customer care specialists, quality analysts, training leaders, operations leadership and more.


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