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A.G. Schneiderman encourages New Yorkers to test internet speeds

Staff Writer |
Attorney General Eric T. Schneiderman is encouraging New Yorkers to test their Internet speeds and submit the results via his website as part of an ongoing investigation into whether or not Internet service providers are delivering on the speeds and services promised.

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He is also urging New Yorkers to use his new consumer alert as a tool in selecting the internet service plan that best suits their needs.

This follows the Attorney General’s announcement earlier this month of his office’s lawsuit against Charter Communications and its subsidiary Spectrum Management Holdings for allegedly conducting a deliberate scheme to defraud and mislead New Yorkers by promising Internet service that they knew they could not deliver.

With over 570,000 subscribers in the Western New York region, Spectrum-Time Warner Cable is the largest supplier of Internet service in the state.

The complaint alleges that since January 2012 Spectrum-TWC’s marketing promised subscribers who signed up for its internet service that they would get a "fast, reliable connection" to the Internet from anywhere in their home.

But a 16-month investigation by the Attorney General’s office – which included reviewing internal corporate communications and hundreds of thousands of subscriber speed tests – found Spectrum-Time Warner subscribers were getting dramatically short-changed on both speed and reliability.

The Attorney General’s Office looked into thousands of complaints from New York subscribers, including more than 300 from Western New York.

The suit alleges that subscribers’ wired Internet speeds for the premium plan (100, 200, and 300 Mbps) were up to 70 percent slower than promised; WiFi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for.

As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans could not achieve speeds promised in their slower plans.

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