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Air India: Change your passwords, data breach affected 4.5 million passengers

Christian Fernsby |
Air India said on Friday a cyber attack on its data processor in February affected about 4.5 million passengers around the world.

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"This is to inform that SITA PSS our data processor of the passenger service system (which is responsible for storing and processing of personal information of the passengers) had recently been subjected to a cybersecurity attack leading to personal data leak of certain passengers," the company said.

"This incident affected around 4,500,000 data subjects in the world. While we had received the first notification in this regard from our data processor on 25.02.2021, we would like to clarify that the identity of the affected data subjects was only provided to us by our data processor on 25.03.2021 & 5.04.2021.

"The present communication is an effort to apprise of accurate state of facts as on date and to supplement our general announcement of 19th March 2021 initially made via our website.

"The breach involved personal data registered between 26th August 2011 and 3rd February 2021, with details that included name, date of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyer data (but no passwords data were affected) as well as credit cards data.

"However, in respect of this last type of data, CVV/CVC numbers are not held by our data processor.

"Further, our data processor has ensured that no abnormal activity was observed after securing the compromised servers.

"While we and our data processor continue to take remedial actions including but not limited to the above, we would also encourage passengers to change passwords wherever applicable to ensure safety of their personal data."


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