British Airways clashes with UK Home Office on queues
The airline launched a scathing attack on the border control operation, complaining that some passengers are being forced to wait in lines for more than an hour upon arrival at Heathrow, the UK's busiest airport.
There are "routinely" just a third of the 29 automatic eGates open at Terminal 5 and they shut "prematurely" at 2300 BST while customers are still making their way off flights, the carrier claimed.
It added that this is causing "massive queues and frustrating delays".
But the Home Office issued a fierce rebuttal, claiming BA's statement "significantly misrepresents" the experience of the vast majority of passengers arriving at the west London hub.
The government department insisted that Border Force officers have kept eGates open beyond 11pm "often to accommodate passengers arriving on delayed British Airways flights". ■