Digital customer service company Helpware will add 300 jobs across an existing location in Montgomery County and a new office in Mercer County, with $500,000 in total investment.
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Helpware serves high growth fintech, health tech, e commerce, technology and other market disrupting companies to complete complex tasks and grow their brands.
With the investment, Helpware leaders will create 150 jobs at the company’s new Harrodsburg office, as well as 150 positions in Mt. Sterling, where it opened in 2020 and currently employs 25 people.
The new jobs include onsite roles as well as remote positions and pay an average hourly wage of $23.30 before benefits. The increased staff will boost the company’s digital customer service, back office support, start up acceleration, content control and AI operations, among other services.
Company leaders expect to begin filling the new positions before the end of 2021.
Company leadership anticipate Helpware’s presence in Kentucky will grow in the years ahead, noting the many advantages of locating in the commonwealth and their focus on an employee first culture. The company aims to continue its growth trajectory in the region and introduce more jobs in the future.
Founded in 2015, Helpware is a digitally enabled people as a service outsourcer that supports a range of industries, including health tech, gaming, fintech, e commerce, software, technology and others. The company also provided services to government and charitable organizations to assist with COVID related programs during the pandemic. Helpware operates U.S. offices in California, Colorado and Virginia, and maintains a global presence with locations in Germany, Mexico, Philippines and Ukraine.
This year, the commonwealth has shattered every economic development record in the books for yearly investment totals. Year to date, private sector new location and expansion announcements include over $10 billion in total planned investment and the creation of 15,200 plus full time jobs across the coming years.
Through September, Kentucky’s average incentivized hourly wage is $24.15 before benefits, a 10% increase over the previous year. ■