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Lloyds tops complaints list for banks

Staff Writer |
Complaints about banks and insurers in Britain rose in the first half of 2017, with the figures still dominated by loan insurance as a compensation deadline for mis-selling is publicised.

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Citing figures from the Financial Ombudsman Service, Reuters said complaints in January to June totalled 170,000, up 13% on the second half of 2016, with almost two thirds of the complaints relating to only 10 companies.

Payment protection insurance or PPI, totalled 90,000, with Lloyds Banking Group PLC and its units topping the complaints table, Reuters said.

Bank of Scotland, part of Lloyds was the subject of 20,541 complaints, with the 17,080 relating to PPI. Lloyds itself came second, with 18,068 complaints, 14,847 about PPI.

Another Lloyds' unit, MBNA Limited, was 10th, with 4,368 complaints, most of which were about PPI.


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