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Microsoft Surface very problematic device, says Consumer Reports

Staff Writer |
The breakage rate for Microsoft Surface devices is significantly worse than for other manufacturers' laptops and tablets, Consumer Reports said, adding that it was removing its "recommended" designation for Surface products.

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The non-profit publication surveyed 90,000 tablet and laptop owners and found that an estimated 25 percent of those with Microsoft Surface devices would be presented with “problems by the end of the second year of ownership,” according to a study.

According to the Consumer Reports survey responses, the Microsoft devices were found to freeze, unexpectedly shut down or have issues with their touchscreens, Beilinson said.

Altogether, the reliability issues made Microsoft a statistical outlier compared with other brands. Apple Inc had the most reliable devices, Beilinson said.

Microsoft entered the hardware market with its first Surface tablet in 2012.

Since then, the company has released a series of new Surface tablets and laptops, including the well-reviewed Surface Pro, which launched in May.


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