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Ofcom to probe Vodafone, EE data coverage

Staff Writer |
The UK’s telecoms regulator said on Tuesday that it would launch investigation into the accuracy of the information provided by Vodafone and BT’s mobile operator EE on the coverage of their third generation (3G) and 4G mobile networks.

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Office of Communications (Ofcom) would open investigation over Vodafone’s compliance with information requests after discovering mistakes indicating that the UK telecoms giant under-estimated its 4G coverage, specifically in rural areas.

Moreover, EE over-estimated its 3G network coverage, particularly in rural areas, the watchdog added.

Both firms are required to submit accurate information in order to develop coverage maps and applications which aid customers to decide their mobile operator of choice, Ofcom said.

The discrepancy in Vodafone’s information was because the data submitted was adjusted for the signal actually received by consumers, rather than the signal strength used by Ofcom, the UK’s third largest mobile operator responded.

EE said it already updated its 3G network coverage map in compliance with feedback from Ofcom, noting that its 2G and 4G were larger overall.

The watchdog plans to collect evidence over the matter by the year-end.

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