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Thai Airways apologizes to passenger charged for long name

Staff Writer |
Thai Airways says it has reimbursed a passenger charged extra for having a long surname, a media report says.

Article continues below




The unnamed passenger was charged at the check-in counter after airlines staff said that the name on his ticket did not match the name on the passport, the Bangkok Post reported.

According to the passenger, he was unable to fully input his last name because of a character limit on the Thai Airways website.

Thai Airways reimbursed the man for the extra charges and said that it was implementing steps to ensure the problem does not occur again.

"We apologize for the inconvenience since the internet booking system allows up to 25 characters each for the first name and family name when booking a ticket."


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