Trust ratings: Mobile providers among the worst companies
Only 6% of firms earned "excellent" ratings (above 70%).
Also at the bottom of the list are Charter Communications, Coventry Health Care, Time Warner Cable (for both its TV service and internet service businesses), Consolidated Edison of NY, Cox Communications, and Spirit Airlines.
Only 6% of firms earned "excellent" ratings (above 70%) and 28% earned "good" ratings (60% to 70%).
TV service providers and internet service providers earned average scores in the "very poor" range.
TV service providers (32%) and internet service providers (34%) earned average scores in the "very poor" range, while wireless carriers (44%), health plans (46%), and utilities (49%) earned average scores in the "poor" range.
Three companies earned Ratings that were 21 points above their industry averages: USAA (credit cards), credit unions (banks), and TriCare (health plans).
Seven other companies are more than 15 points above their industry averages: USAA (banks), Georgia Power (utilities), JetBlue (airlines), Optimum (Internet service), Kaiser Permanente (health plans), USAA (insurance), and Chick-fil-A (fast foods).
Eight companies are more than 15 points below their industry averages: Spirit Airlines (airlines), Coventry Health Care (health plans), Consolidated Edison of NY (utilities), 21st Century (insurance), RadioShack (retailers), Citibank (banks), United Airlines (airlines), and Bi-Lo (supermarkets).
Led by Residence Inn's improvement of 22 points between 2014 and 2015, 41% of the firms that were in both years Ratings improved by at least 1 point. Five other firms gained more than 15 points over the previous year: Qwest, Hyatt, Panda Express, HSBC, and Holiday Inn Express.
Forty-three percent of firms dropped at least one point between 2014 and 2015, with Coventry Health Care dropping the most (21 points). Five other firms lost 15 or more points between 2014 and 2015: Health Net, Cox Communications, BMW, Advantage RAC, and TD Ameritrade. ■