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WestJet threatens one year ban in new zero tolerance mask policy

Christian Fernsby |
The WestJet Group announced multiple safety updates including the potential for denied travel and a one-year WestJet Group travel ban for those who fail to comply with the airlines' mask regulation.

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Topics: WESTJET   

The WestJet Group also announced the mandatory input of all guests' contact information at online and kiosk check-in to help the Public Health Agency of Canada and the provincial public health agencies across Canada with contact tracing in the case of infected individuals on board.

The WestJet Group includes WestJet, WestJet Encore, WestJet Link and Swoop.

Effective, September 1, 2020, the WestJet Group will implement a zero-tolerance policy in support of the requirement for all guests, over the age of two, to wear masks and face coverings.

Non-compliant guests will face penalties including denied boarding, return of the aircraft to the gate to offload the passenger and the suspension of travel on any WestJet Group aircraft for up to one year.

Non-compliance on board the aircraft will be managed through a three-step process:

1. Passengers will first be asked to put the mask on in a discussion with cabin crew.
2. Passengers will be given a warning that masks are required, and compliance is necessary.
3. Passengers will receive notice that non-compliance will result in follow up notification that they will be placed on a no-fly list for 12-months.

Since April 20, 2020, it has been mandatory for travellers to wear protective face coverings throughout their travel journey, including at the airport and while in flight and at the airport.

As outlined by Transport Canada, travellers requiring an exemption to the regulation for health reasons must produce a certified medical note or will be subject to the measures as outlined.


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