Allegiant Air and Hawaiian Airlines fined for violating consumer protection rules
DOT’s Aviation Enforcement Office found that Allegiant Air failed to provide passengers with disabilities adequate and timely assistance in moving within airport terminals, and did not adequately respond to complaints filed by passengers with disabilities.
In addition, Allegiant failed to provide timely responses to consumer complaints and failed to make prompt refunds to consumers when they were due.
The Department found that Hawaiian Airlines failed to provide adequate responses to individuals with disabilities who filed written complaints about damage to their assistive devices and failed to properly categorize and report disability-related complaints.
In addition, Hawaiian underpaid denied boarding compensation to passengers who were involuntarily denied boarding. ■