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T-Mobile outages cause issues for customers across U.S.

Christian Fernsby |
T-Mobile customers across the United States reported network outages that rendered them unable to make phone calls or access the internet on Monday.

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Topics: T-MOBILE    U.S.   

Other wireless carriers said the outages were disrupting connections for their customers when they tried to call T-Mobile lines.

The company said that the outages were a result of a "widespread routing issue affecting voice and text."

Just after 1 a.m. ET on Tuesday, the company's president of technology tweeted that voice and text services were restored.

"Thank you for your patience as we fixed the issues," Neville Ray tweeted. "We sincerely apologize for any and all inconveniences."

On Monday afternoon, the service-tracking site Down Detector received more than 100,000 outage reports from across the United States. By Monday evening, the number of reports, which indicated problems making phone calls and accessing the internet, had fallen to about 25,000. The number of reports numbered just over 1,000 by 1:44 a.m. ET.

T-Mobile suggested during the outage that customers use third party calling apps such as FaceTime, WhatsApp and Signal, which can work over a wifi network, while it worked to resolve the issue.


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