UK Ofgem: 18 energy suppliers pay £10.4m for overcharging customers
In total, over 1m customers were wrongly charged £7.2m for firms’ failures to correctly protect customers’ tariff prices when they decided to switch supplier or tariff.
The watchdog said that most of the failures were down to suppliers not having adequate arrangements in place to make sure the protections were applied in full when customers decided to switch.
The suppliers have since agreed to refund all affected customers, and in some cases make goodwill payments.
Where it has not been possible for refunds to be given, the companies have paid into Ofgem’s redress fund. ■