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Meet 'Pepper’, the first robot in the UK travel industry

Staff Writer |
Eurostar, the high-speed rail operator connecting the UK with mainland Europe, welcomed Pepper the robot to its London St Pancras team.

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In a first for the UK travel industry, the interactive humanoid robot offers customers, particularly families and children, a fun new way to find out about their journey before departure and entertains younger travellers.

Pepper, designed by SoftBank Robotics, is the first robot with the ability to recognise principal human emotions and adapt her own behaviour accordingly.

Eurostar has recruited Pepper to entertain and help customers, and in partnership with Robots of London she can respond to questions or even pose for a selfie on request.

Located in the departure lounge at London St. Pancras, Pepper will interact with passengers using an inbuilt tablet, where travellers will find an interactive station map, information about the on board experience, as well as a wealth of destination tips for Paris, Brussels, Lille and Amsterdam.

Pepper will be located at St. Pancras International for the rest of this year, with plans to re-locate to one of the high-speed rail operators other locations in 2019.

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