AirTran Airways announces leadership promotions
Klaus Goersch, in this new role of executive vice president, operations and customer service, will continue to lead the airline's flight operations, maintenance and engineering, and system operations control, and will assume new responsibilities for oversight of airport customer service, inflight service, reservations and customer relations.
Mr. Goersch joined AirTran Airways in 1996 as Director of Safety and has held a series of progressively more responsible flying and leadership positions over the past 14 years.
Jack Smith in his role as senior vice president, customer service, will continue to lead the airport customer service and inflight service group and increases his role with the company by assuming new responsibilities for the oversight of reservations sales and customer relations – adding more than 800 Crew Members in three Georgia call centers to his group. Mr. Smith joined AirTran Airways eight years ago and will report to Goersch.
Rocky Wiggins serves as senior vice president, information services and chief information officer, assumes new responsibilities for process improvement to better enable the airline to meld both process improvement and automation together to improve our product and services to all customers. ■