Centrica: Mark Hodges managing director, British Gas
Mr. Hodges spent over 20 years with Norwich Union and Aviva plc, latterly sitting on both the Executive Committee and Aviva plc Board as Chief Executive, UK. Most recently Mr. Hodges was Group CEO of Towergate Partnership, the specialist insurance broker.
He joined Norwich Union in 1991 and held a variety of finance, planning and strategy roles before becoming Finance Director of Norwich Union General Insurance in 1999. He played a key role in the acquisition of RAC and from 2005 he was Managing Director of Norwich Union General Insurance where he led innovative product development.
In 2006, he was appointed Chief Executive of Aviva UK Life, where he set out a clear strategy for the business heavily focussed on customer service. In 2010, he was appointed UK CEO of Aviva plc, bringing the UK’s leading Life and Pensions business and General Insurance business under one management team and enabling improved offers and service for customers.
Mr. Hodges was a member of the Group Executive Committee from 2007 and was an Executive Director of the PLC Board from 2008. Between 2011 and 2014, he was CEO of Towergate Partnership, the specialist insurance broker, where he led a significant overhaul of the business model focused on improving customer service. ■